Follow one activity from start to finish
Choose a limited process, such as the journey from an accepted quotation to delivery. Ask each function what information it receives, what is missing and how it knows the work is ready for the next handover.
Find the friction, not someone to blame
A delay may stem from different criteria, scattered information or implicit responsibilities. Map the process with the people doing the work and distinguish the written procedure from what actually happens.
Try a shared rule
Illustrative example: sales and operations agree on a few required fields and a contact for clarification. They compare requests for missing information, processing time and rework before deciding whether to retain the change.
Technology follows clarity
Automation can speed up a well-defined handover. It cannot decide on its own who should take responsibility. BLG helps people agree on the workflow before considering additional tools.